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How to log in on support page when "atlassian-URL" can not be found?

Nico van Dalen
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September 3, 2025

I need support. There seems to be no other possibility for contact as the Atlassian Support page. On this page I am asked to log in via "the site URL of your app within your organization". However, I can't find this URL anywhere. 
The URL in my navigation bar does not look anything like the example "mysitenam.atlassian.net" and is not accepted.

My questions
Where or how do I find the right URL for loggin in on the support page?
Is there a support team to whom I can send my question?

Nb. The question I am asking for support for has also to do with loggin in, but then to our paid account subscription 

1 answer

1 vote
Sakshi Verma
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 3, 2025

Hi @Nico van Dalen  , 

I see you have a Standard subscription for Trello, and you should be able to raise a ticket for Trello.

You can go to https://support.atlassian.com/contact and select the product (Trello ) and raise the request.

raise _case.png

Let me know if you face any issues and I will help you further.

Thank you !




dM
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 3, 2025

No.  That instruction set takes you right back to the URL page.

No help.

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