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I want to buy 1 license. Why would they charge me 2?

Corp Don Pepe
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April 29, 2025

I want to buy one license for 6 usd a month, why would they charge me 2.?

2 answers

1 vote
DiMaggio Tucci
Community Champion
April 30, 2025

Hello, there!

 

Just to make sure it's clear: subscriptions apply to a workspace. They don't apply to boards, users, or accounts. In a workspace, you are billed per the number of seats needed. Every user who is added to more than one board in the workspace will need a seat.

 

So, if you are being billed for "two subscriptions", it sounds to me like one of two things may be happening:

 

1: You have two Premium workspaces, hence 2 subscriptions

2: You have one Premium workspace, but have noticed that the charge is for 2 seats. This would mean there are 2 billable users in your workspace.

 

Here is a link for more information:

 

How billing works with Trello Premium and Standard 

0 votes
Kai Krause
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April 29, 2025

Hi and Welcome, 

according to the infosmation you provided it could be that you have a guest in your workspace , that has access to two or more boards . 

Trello counts billable Users in Standard and Premium Tarif as follows:

* Users that are added directly to the upgraded workspace
* Guests that are added to two or more boards in the  workspace

BR
Kai

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