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I can't attach file direct in Box to Trello

Sophy Zheng
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May 28, 2018

When I try to attached a file in box to Card in Trello, I can get to the file list in my box folder.  After I select the file I like to attach and click on Choose Button, nothing happens.  

I am able to attach file from dropbox directly.   I've already included box for Power-UPs.

 

Anyone knows how to resolve this issue? 

1 answer

0 votes
Marta Galofre de Alos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2018

Hi Sohpy,

Sorry for the trouble!

Can you please try disabling the Power-Up and revoking access to Trello, then try enabling it again? To revoke access, go to your settings by clicking on your avatar, scroll down to "Applications" and hit the "Revoke" button next to the Power-Up.

 

If that doesn't help, please contact us at trello.com/contact so we can take a closer look!

Sophy Zheng
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 1, 2018

I was able to select file from box folder to attach to card when using the browser based Trello, but I can't do it using the Trello app v.2.10.4 installed on my Mac. I didn't find an option under setting to enable Power-up from the Trello app on my Mac. 

yanni.cotis November 13, 2019

I have this same problem

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