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I can´t see members's initials neither the wallpaper

Josefina Nazábal
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August 11, 2025

Hi! I'm having some difficulties with visibility, since I can´t see the initials from the member assigned to a card, neither the wallpaper, for example. This is both on online Trello as in the app, both on my notebook. Captura de pantalla 2025-08-11 143513.png

1 answer

1 vote
Beverley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 13, 2025

Hi @Josefina Nazábal - welcome to the community!

We have a couple troubleshooting guides available that may help:

To investigate this further, we've opened a support ticket for you here: TRELLO-219817

You will receive an email from us shortly!

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