I have someone set up on Trello at our end, how do they join?

[Toby Harris]

listed as a member, but greyed out. What do they need to do?

[Çiğdem Büyükaşik]

Hello,
Cigdem from Hipporello here. The article below should help if the person is not a Trello user: 

https://support.atlassian.com/trello/docs/whats-a-virtual-user/ 

Best, 

Cigdem

[Sayed Bares _ServiceRocket_]

@Toby Harris welcome to the community!

It seems that the user is deactivated in your Trello, you will need to reach out to your admin to reactivate them, refer to this documentation for more info:

• https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/

[Toby Harris]

Thank you for the reply, but the user was never activated. They need to join Trello first, how do they do that?