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I lost my email account and need to access the board, how I can I change it for my new one?

Maria Alberici August 27, 2025

I used to have a work paid email but I lost access to (did not renovate) and I lost my account on Trello. How can I change (the old email for my regular one) without lose my whole board and work on Trello? 

My whole life is in there!

1 answer

0 votes
Luciana Munhoz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2025

Hi Maria, welcome to the community.

Sorry to hear about that. I'm afraid support cannot  update the email account or grant access due to security reasons, but there are a couple of things you can try:
- If you remember your login/password for the Trello account linked to your work email, you can add your new email as an admin to the boards and Workspaces. This way, you can have access to the boards you need.
- If you use the Trello app for your mobile or tablet, see if you still have an open section to add your new email to the boards through there.
- In case the above is not possible, maybe check the possibility to temporary recover your work email with the email provider, so you can have access to its inbox and you can reset the password and add your new email to the boards.

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