Issues with notifications

[Flo]

We have issues with notifications. When someone works on the trello we have no more notifications by email, nor on the phone, and nothing either on the bell.

It worked before and stopped suddenly

What can we do ?

[Blair at Atlassian]

Hi Flo,

To receive notifications of certain actions on a card, you must be watching the card (https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/), list or board where the card is or you have to be a member of the card in question.

To test this, try the following steps:

 1. Go to https://trello.com/your/account and make sure your email notifications are sent "instantly".

2. Create a new Trello board.

3. Create a new card called "test card"

4. Become a member by clicking "Join" or start watching the card by clicking the "Watch" button when the card is open.

5. Invite another user to the created board.

6. Close Trello on all your devices

7. Ask the other user to comment on the test card.

 You should see a notification in your email about that comment within the next 15 minutes. Once you receive the email notification, you can check Trello, where you should see a notification in the notification section about the comment.

Trello Support