It is not possible to make the transition from the basic version to the premium

[Maria Pelepas]

It is not possible to make the transition from the basic version to the premium, the payment from the American bank card does not go through. how can we upgrade to premium

[Rilwan Ahmed]

Hi @Maria Pelepas ,

Welcome to the community !!

Please contact the Atlassian Support directly for the assistance through https://support.atlassian.com/contact/#/

Select options as below

[abhishek_sharma03]

Hi @Maria Pelepas 

Welcome to the community. This could be an intermittent issue with the bank as well. Did you check at their end.

Are you trying to upgrade your instance to Premium via partner or yourself? Also are you having monthly or annual plan? 

BR

Abhishek