My Premium account was suddenly downgraded to Free while I had already paid for a one-year Premium p

[thiettam]

As mentioned, I paid for the Premium plan for a year but today was downgraded to the Free plan. I don't know why this is so.

[Luciana Munhoz]

Hi thiettam! Welcome to Trello Comunity!

Sorry to hear about that! In order to investigate this further, I'll kindly ask you to open a ticket to our support here. There you can provide additional personal information such as your email, and the link to the Premium Workspace in question so a further investigation can be done to see what happened. Thank you so much!