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Needing to change the admin as he is deceased

America Michael
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May 20, 2025

Hello, 

My husband, who set up this account for my business in real estate was the admin and after creating this with my team, he passed away. I am now onboarding new help/assistant and need to remove old members of the team and add my new assistant but I just realized I'm only a member and my late husband was the admin. I've tried for hours to find someone to talk to and email but this Atlassian site and Trello is a nightmare to get actual help. Does anyone here know what to do? I pay a lot of money for trello to use - so this should be an easy fix but it's not proving to me. Oh also my husbands email which was connected to my company was deleted so I can't log in as him as the email doesn't exist anymore. Any help is appreciated!

2 answers

2 votes
Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 20, 2025

Hey @America Michael! I'm sorry for your loss. To make things easier for you, I've raised a ticket on your behalf with us, and you should hear from me on your ticket early tomorrow. I appreciate your understanding!

1 vote
Mike - Dreamsuite Consulting
Community Champion
May 20, 2025

Hi @America Michael 

Sorry to hear about your situation. 

I have escalated this so an Atlassian Support member should be in touch

 

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