I am using the free version and we currently only have 8 users. However, when I try to invite a new user, it is displaying a message that we already have 10 users and need to upgrade to the paid version.
I figured out the issue. There were 2 members that were not members of the Board, but were members of the workspace. I deactivated them, and it solved the issue.
Atlassian Team members are employees working across the company in a wide variety of roles.
May 29, 2025 edited
Hey, Jeff
Thank you for confirming that the issue has been resolved. To clarify, the number that counts refers to the workspace users, which are limited to 10. For additional details, you can find more information here: Workspace User Limit.
Kind Regards Alisson Trello Team
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