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Power-up Jira / Trello authorization not working

Erwan
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September 29, 2021

After adding Jira power-up, I have to enter the Jira URL in Trello. After clicking on "Connect to Jira", from here I observed two behaviours:

- Yesterday: the Atlassian webpage opens on the homepage but nothing else happens from there.

- Today: I didn't change anything but a page opens to show a message "Trello is connecting to Jira". A few seconds later I have the following error displayed on the screen 

"Error while validating tenant and addon enabled"

4 answers

1 vote
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 30, 2021

Hi all, this issue has now been fixed. We're sorry for the inconvenience this caused. If you're still experiencing an issue, shoot us a ticket in Trello Support - https://trello.com/contact

0 votes
Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2021

There was a bug that has since been fixed. Can you confirm it's now working as expected? 

Erwan
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October 7, 2021

Unfortunately, I still have the error:

"Error while validating tenant and addon enabled"
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 7, 2021

Hey @Erwan, can you raise a ticket in Trello Support? https://trello.com/contact

0 votes
Michael Christensen
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September 30, 2021

I have the same issue also.

Michael Christensen
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October 3, 2021

Works for me now.

0 votes
Thao Vu
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September 29, 2021

I got the same issue, want to know how to fix it.

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