Account Administration - Clean up Free Managed Accounts

[Deleted user]

We just recently merged all of our Atlassian account information for Trello and now we have 745 Trello free managed accounts showing in our Administrator's dashboard.

How do I clear up these accounts?  Many are over 5 years old and most likely are no longer with the company.  Is there guidance of how to manage this volume?

[Iain Dooley · Accepted solution]

@[deleted] is this inside your Atlassian Access dashboard?

[Deleted user]

Hi Iain --

These accounts don't show up in our Atlassian Access. 

I merged our accounts and now they show in in the Trello Admin dashboard. 

I can see the accounts, however all I' allowed to do is grant a license.

I'm seeking a way to remove them.  

[Iain Dooley]

@[deleted] okay so if you "select all" there do you not see the ability to deactivate them as a group?

It is possible to deactivate members of an enterprise via the API:

https://developer.atlassian.com/cloud/trello/rest/api-group-enterprises/#api-enterprises-id-members-idmember-deactivated-put

and also to delete members via the API:

https://developer.atlassian.com/cloud/trello/rest/api-group-enterprises/#api-enterprises-id-organizations-idorg-delete

So for example we could fetch a list of members and, if they're "free managed" members or "deactivated" members then delete them so you wouldn't see them there.

I don't have an enterprise account to test with so I can't write the code for you without more information.

If you can't find a way to mass delete or deactivate them then feel free to email team@benkoworks.com and we can write the code for you to run once via our BenkoBot platform and tidy things up. 

[Deleted user]

Hi Iain --

Thank you for input.  I was able to locate (in the Trello Security navigation) the Atlassian  settings:

This allowed me to delete/deactivate accounts no longer active with our company.  This took care of some of the accounts in question.

But there are still Trello accounts that haven't been used in over 5 years, and the person is still working here.  Is there a way to remove those? Do I need to ask the end user to removed their account within Trello? 
I don't want to deactivate in Atlassian because the end user may be using our Jira/Confluence, etc. Products.  But we don't want the freeware accounts still hanging around when they are not being actively used because they are still associated with our company's email credentials. 

On a side note: Is there a reason why Atlassian doesn't provide a toggle-type switch to remove Trello access? 

[Iain Dooley]

@[deleted] yeah I'm not sure about deleting a product from a user's Atlassian account, as opposed to deactivating the account altogether. I'm pretty sure if you deactivate it in Trello, it won't deactivate the Atlassian account, but again I don't have an Enterprise account to test with.

My guess is that the Trello API will deactivate/delete the account from Trello without deleting the corresponding Atlassian account.

Might be an idea to get in touch with Trello Support via trello.com/contact, I think since you're on the enterprise version you should have priority support, you'll probably get a better response than here in the community.

[Kelly Phillips]

Hi Iain

Wonder if you can help. I have a similar problem, in that I have a large number of users showing up in Atlassian Access/Managed accounts for Trello accounts. I can't remove them as they are all on the free plan and we don't have an admin Trello dashboard.  These are also all users' accounts who have been deactivated/deleted so they are no longer with the company and their email addresses no longer exist.

Any idea how I can remove these?  It's messing with my OCD :)  Even though I have removed them from all Atlassian products, they still show up with 'Trello'