All Trello cards missing

[Amanda Farah Cox]

All of the cards on my Trello board have disappeared. This seems to have coincided with the announcement of the new Beta version -- all cards were present on Friday 9 May and gone on Monday 12 May. This is a board with six users and none of us can find things. Very frustrating as we had lots of cards planned for the next month.

The only cards we still have are what was archived. Anyone else experience this?

[Beth French]

Hi @Amanda Farah Cox

To help diagnose, you are enrolled in the Beta correct? i.e you see a purple BETA button in the type navigation bar.

What happens when you, opt-out of Beta via that option menu in that button?

[Amanda Farah Cox]

Hi @Beth French,

I exited Beta, but the cards are still missing.

[Beth French]

If I'm looking at the right board . . . which I may not be. I can see 3 boards in the workspace you are a member of. At least in one case, the last action on the board were to archive an open card. Could you check that the cards you are expecting to see have been archived?

In case you haven't done that before, it is in the board navigation panel.

[Amanda Farah Cox]

There are three archived cards there that had May due dates that were canceled projects. So I would expect to see them there. But we had cards for most week days and some weekend days for all of April and most of May, so we're still missing dozens of cards.

[Beth French]

I'm in parallel asking for advice from our team. In the data I have access to, I see there are 3 open cards on your shared board? Is that accurate? or is there no cards at all?

[Beth French]

@Amanda Farah Cox Support was able to dig into more of the actions on the shared board and one of the workspace members archived 3 lists on May 12th. Could you check archived items again and toggle to look at archived lists?

[Amanda Farah Cox]

Yes, that worked!

Thank you for your help!