Blank board! Need my cards back!

[Gillian Chase]

I have created many cards since December of last year and I logged into Trello this morning and all of my cards are gone! Please help!

[Hannah Humbert - Simpla Workflows]

Hi @Gillian Chase ! Are you able to go into one of your boards and see if there are cards with your member added? Only the cards with you as a member will show in the "My Cards" area. 

[Gillian Chase]

I am the only member, it is just my private board. All of my cards were added by me. I cant see any cards added or deleted in my past activities. They just all disappeared since I have had to log in using atlassian.

[Hannah Humbert - Simpla Workflows]

Just to confirm, when you go to your private board, do you see cards with your avatar on it like so?


When I go to the "My Cards" area, I only see those cards:

[Gillian Chase]

I have no cards attached to my board anymore. I do not have any visible cards on my "cards" section under my profile.

[Gillian Chase]

[Hannah Humbert - Simpla Workflows]

Are you able to send a screenshot of what your board looks like? E.g. like the below screenshot:



Just trying to see if the issue is that you don't see them in "my cards" or the cards have actually disappeared from the boards.

[Gillian Chase]

[Andrea Crawford]

Something definitely seems wrong. Can you reach out to Trello support at trello.com/contact? 

[Hannah Humbert - Simpla Workflows]

Yes, I was going to say - might be best to talk directly with Trello support!

[Gillian Chase]

Thank you for your reponse, no they still do not show!

[Andrea Crawford]

Do you see the cards you're looking for if you change the last filter to "Show all cards" ? 

[Gillian Chase]

thank you for your response, no they still do not show up!