Can basic users change their email address

[Jennifer Esparagoza]

In case of basic users - profile and visibility pages has this spot "change your email address" but nothing happens when you set your email address there. There isn't coming any verification mail to your email (junk mail box has been checked also) or anything. How is it possible to change the email address? 

[Tilo Schneider]

Hi @Jennifer Esparagoza

welcome to our community. There's an article about change your e-mail address in Trello and this could help.

There're some differences between Atlassian account, Trello account and for using social login options.

Regards,
Tilo

[Jennifer Esparagoza]

Hi Tilo! 

Thanks for your answer. Unfortunately that article didn't help, because the problem is that there's not coming the confirmation email after pushing the button "Send Confimation Email" when you have set your email address in the spot where you should be able to change it. 

Regards, 

Jennifer 

[Tilo Schneider]

Hi @Jennifer Esparagoza,

did you try it in a browser or in the app? If you tried it in a browser, can you try another browser or the app?

Regards,
Tilo

[Jennifer Esparagoza]

Hi @Tilo Schneider 

thanks for your advice, I must try that! 

Regards, 

Jennifer 

[Michael Pryor]

You may have to contact support.  https://trello.com/contact