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Can someone help me recover my account?

ARMANDO LLERENA
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August 7, 2025

I had my account with my previous organization, all my boards were personal, but I made the mistake of creating my account with the organization's email and now I can't recover it. Could someone help me recover it? Thanks.

1 answer

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Teodora V _Fun Inc_
Community Champion
August 7, 2025

Hi @ARMANDO LLERENA 

I requested Atlassian support on this question so someone can jump in and help you. If you are in a rush, I suggest you contact Atlassian Support directly and give them all the details (emails and accounts) so they can help you.

Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 8, 2025

Hello @ARMANDO LLERENA 

I'm sorry to hear you're having trouble recovering your Trello boards. For security reasons, we're unable to change the email address associated with your account or transfer boards to a new account if you cannot access the original email. More on this can be found in Recovering your Trello account.

An alternative would be to contact your previous organization to request your personal boards be moved or the owner changed to your personal account. To transfer ownership please see How to Transfer Board Memberships to a New Account.

-Stephen Sifers

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