Can you personalize an email to board settings email address?

[Astra.Mathis]

To setup a ticketing system for our employees we need something like a personalized email, we currently have helpdesk@companyname.com but for Trello I'm only seeing long string email addresses. Can they be personalized?

[milynnus · Accepted solution]

@Astra.Mathis 

Your requirement sounded similar to a UK client that receives bookings via emails from 3 sources going to Trello. I recommended that you use filter to forward the emails. That way the email to board is used in the background. 

[Astra.Mathis]

I thought that was the case, just wanted to check I wasn't missing anything. Thanks!

[Christl_Email for Trello]

Hi @Astra.Mathis👋

Christl from SendBoard here - makers of the Email for Trello Power-Up.

As already mentioned, it is not possible with the native Trello Email-to-Card or Email-to-Board feature. With our Power-Up however, you can configure a custom email address. This means that you can configure the sent "From" and the "Reply-To" address. You can read more about that here.

You're welcome to pop over any questions to hello@sendboard.com or simply add the Email for Trello Power-Up to give it a try with a free trial.