Cannot remove power up

[Kelly Haines]

I enabled Expense Trackello to a board as a Power Up and it will not let me disable and remove it. When I click "disable" it does nothing but just sit there.....not sure what else to try - any suggestions?

[Pramod Sp]

Hello @Kelly Haines 

Thanks for reaching Atlassian community. 

I have just tried enabling the expense trackello and I was able to disable it on the board. 

Can you navigate to the workspace settings under that you'll see the power up tab where you can disable the power for the boards which is enabled. 

Attaching Screen shot for your reference

Best Regards, 

Pramod | Trello support team 

[Kelly Haines]

I did that multiple times, it takes forever and locks everything up, then I get an error at the bottom saying it could not disable the power up. I ended up copying everything in the board and creating a new one without the power up. 

[Pramod Sp]

Hello @Kelly Haines ,

Can you access the board on incognito mode and try to disable the power up, some times there will be issue with cache. 

Le me know how it goes. 

Best Regards, 

Pramod | Trello support team 

[Pramod Sp]

Hello @Kelly Haines ,

If it doesn't work on the Incognito mode. Navigate to your personal settings and under that you'll see an option Application. Search for the power up and click on Revoke this should resolve your issue. 

Let me know how it goes. 

[Kelly Haines]

I also tried the Revoke access, it didn't work for any of the Power Ups. I've had lots of issues with Trello the last few days. I cleared the cache prior to deleting the board as well - nothing worked. It sat forever doing nothing, then I would get the error on the bottom left saying it didn't work.