Error Message when Previewing Documents

[Riley Van Gelderen]

When I go to preview documents in the card, it comes up with an error message. I was able to do it before but now for some reason I can't. Other people in my organization are able to but 2 of us can not.

[Riley Van Gelderen]

[Gaurav Kataria]

Could you please share a screenshot of the error message?

[Riley Van Gelderen]

I did. Did you receive it?

[Gaurav Kataria]

Are you using desktop app on Mac/Windows or accessing Trello through the browser? Is the problem happening in both places? (the main reason could be that you have an older version of the app)

[Riley Van Gelderen]

All of us use Mac and are accessing in both places. The issue is only through the browser not the app.

[Gaurav Kataria]

Could you please restart your computer and see if the problem persists?

[Riley Van Gelderen]

We have tried restarting. No change.

[Blair at Atlassian]

Hi @Riley Van Gelderen I think we'll need to look into this further for you, so I've gone ahead and created a support ticket on your behalf: TRELLO-220244

Keep an eye out for an email from us! 😊