How can I know the owner of a workspace

[Vikrant Yadav]

Hi Guys,

Trello is new product for us. 

We don't have product in our Org. But some user have access to private workspace, and i think private owner left the org. Now user won't able to Workspace, getting error. 
User already submitted a request, but still no approved by the workspace owner. And as Atlassian Admin I am not able to submit ticket to Atlassian support, this trello is not managed or billed by us. How to contact Trello support to get access to this workspace or owner name. 

This board is private

Send a request to this board’s admins to get access. If you’re approved to join, you'll receive an email.

[Alex W · Accepted solution]

Hi @Vikrant Yadav - Workspaces do not have owners, they only have admins (if they're upgraded) or members. If you are a member of a Trello Workspace, you can see who is an admin or member of it from its members page. 

Can you link the Workspace you're trying to access? 

[Vikrant Yadav]

@Alex W  I am not admin nor Member of this workspace : https://trello.com/b/AP70qaZq/allianz-tracker

I am Jira admin, but product which we are managing are Jira, Confluence and Statuspage. This is a private Trello workspace, not managed by our team. 

User who have admin access might leave the organization, now other member not able to access this workspace. They're sending request, but I think no one approved their request. How other people get access, if admin is not active. 
and not able to submit a support ticket also. 

[Vikrant Yadav]

@Alex W  Would you be able to help on this, can you please create support ticket on my behalf. 

[Alex W]

Hi @Vikrant Yadav - you have linked a board, not a Workspace. 

Our support team cannot give you access to this board, so I cannot create a ticket on your behalf in this instance. 

I can see the user who is the sole member of the Workspace the board sits in is laragilkarov - can you reach out to them and ask them to add people to the Workspace / board?

They can also reach out to our support team for Trello if they upgrade. 

If you want to ask our support team questions about managing Trello users, and have an Atlassian Guard subscription, you are welcome to raise a ticket with our support team at https://support.atlassian.com/contact for Atlassian Guard. 

In the future - please do not tag individual Atlassian team members in the Community. Anyone can jump in and help you on a question. 

[Vikrant Yadav]

Hi @Alex W  laragilkarov already left the organization. I have activated her account and login into her account. But not able to see this workspace :  https://trello.com/b/AP70qaZq/allianz-tracker

Is it a board which is created under Lara's free workspace ? 

Is this board  https://trello.com/b/AP70qaZq/allianz-tracker owned by Lara ? 

[Vikrant Yadav]

With Lara's account, not able to enter into https://trello.com/b/AP70qaZq/allianz-tracker. @Alex W  Please help!

[Alex W]

Hi @Vikrant Yadav - please refrain from tagging me and posting twice in order to get my attention. I am trying to assist you, but you need to work with me in order to do this. You have been tagging me out of my working hours and I am responding to you as soon as I get the time, but at this time, you are only entitled to Community support for Trello, and I've given you options to get support for other products. As I've said to you before, anyone can jump into the Community and help you with a question. 

While logged into Lara's account, please try starting a 14 day free trial of Premium on her Workspace in order to see the board.

Once you do this, you can even raise a support ticket from her account. 

[Vikrant Yadav]

@Alex W  Tagging doesn't mean I need immediate support nor asked to reply you during your non-working hour. I had only shared the details of the issue with you. 

I am happy to work with you.  For working together I need to share the details, then only you can help me. I was only sharing the information. 

Anyways, thanks for your help! 

[Vikrant Yadav]

@atlassian Team. Kindly help