How to deactivate Crmble?

[Kalman, Shelby L]

Crmble is causing a major blocker to using trello. It won't go away with "x" or "close" and just keeps popping up. Whole team is blocked. Any help?

[Antonio Panea Pastor]

Hi everyone,

Toni from Crmble Power-Up here. We've received reports about this through our chat support and are actively working to resolve it. We became aware of this issue this week after a user reported it.

As explained, you can always turn it off, remove personal data and settings, uninstall it from your board, or revoke access from your workspace.

I sincerely apologize for the troubles you're experiencing. The Crmble Team is fully dedicated to resolving this as quickly as possible.

[Arjan Naaktgeboren]

@Antonio Panea Pastor , good to hear that this bug in on your radar.

The temporary solution did not work for me. If you add "/power-ups/enabled" to the URL you can indeed control the power ups, but when I deactivated the Crumble power up, the Crumble pop ups kept on appearing over and over again.

[Antonio Panea Pastor]

Hi @Arjan Naaktgeboren ,

could you please contact me through the chat support in crmble.com/trello?

I would love to jump on a call and see what is going since I am not able to reproduce that on my end.

Best,

Toni

[Arjan Naaktgeboren]

@Print Studio I managed to make a copy a the board affected and there I don't have the problem anymore. After making a copy I have deleted the affected board.

But really disappointed in the product Trello as there is no way to contact them and it is  ridiculous that a bug like this can affect your product so negatively. Fortunate soon we will switch to another CRM system.

[Antonio Panea Pastor]

Hi @Arjan Naaktgeboren ,

You can reach Crmble support at support@apps-square.com, as listed in the Trello Marketplace. Alternatively, our website's chat feature offers support with an average response time of under an hour.​

The Crmble Power-Up also includes a chat bubble for easy access to our support team.​

By the way, it's great to see you've navigated past our bug. We hope you're not encountering any further issues with Crmble.​

Thanks for your patience and understanding.

Best regards,

Toni

[Print Studio]

I can not even make a copy of my board to use this...

[Arjan Naaktgeboren]

@Print Studio I spoke to the helpdesk of Crumble and showed them the problem. They are working on a solution now.

[Brittany Joiner]

@Kalman, Shelby L welcome to the community! you should be able to go to your power-ups and disable it. Do you see power-ups in the top menu? Click that and then look for Crmble and click settings, then you can disable

[Arjan Naaktgeboren]

@Brittany JoinerI have exact same problem. If I try to deactivate the power up, the pop up keeps re-appearing and above is no solution. @Kalman, Shelby L , i see your post is from a few years ago, how did you eventually solve this issue. As you say correctly, it blocks the board affected

Who can help? It is really strange that Trello/Atlassian doesn't have any support possibilities for technical bugs and issues,

[Print Studio]

@Arjan Naaktgeboren same here and it is driving me insane