How to get help to update personal data? Trello's many options make navigating difficult.

[Peter LaRamee]

I registered for Using Trello a long time ago, but never got down to really start using the app.  The only detail I've remembered is my email.  I was able to access my Trello account via Google Gmail, but that's not very kosher. What I've found for Trello support is found within my account, but to use the tools to change anything requires some of the info that I've forgotten. Consequently, using what's available is not working for me.  Would greatly appreciate some kind soul who could guide me along here.  I look forward to hearing from the Forum soon.  Many thanks!

[Peter LaRamee]

Here is my situation:  I registered for using Trello a long time ago, but never got down to really start using the app. On August 21st, I received a warning that due non-usage of the app for a very long time would cause Trello to cancel my account on Aug. 27th.  Not wanting that deletion to happen, I proceeded in signing in and trying to update my contact details.  That's when I ran into problems as I could not make any changes because I could not recall the original info I had used to open the account in the first place,  The system wanted information that I no longer remembered.  The only detail I've remembered is my email.  What I've found in Trello support are the methods to change details, but to access those methods requires information which I no longer have.  I hope this helps in sorting out how to resolve the situation.  Thanks for your email.  I look forward to a detailed reply.

Peter in Thailand

[Lipakshi Narang]

Hi @Peter LaRamee,

Can you please help me with what kind of information you can't find or don't remember?
I will check from my end if I can fetch it for you.

I have also looked into your account with this email address and can't see any workspace or boards you have created.

Looking forward to your response.

Thanks & regards,
Lipakshi Narang

[Lipakshi Narang]

Hi @Peter LaRamee ,

Thank you for reaching out to the Trello Community!

Can you please share the challenges you are facing with Trello, like making any particular updates or struggling with any features? You can share your queries with us, and we'll do our best to assist you.

Thanks & regards,
Lipakshi Narang