I cannot drag and drop cards

[Rebecca Renfro]

I have tried 4 different browsers and desktop (Windows 10) apps and cannot drag and drop cards. I can move cards using menu move commands. This is a new standard account and I am the only person on the account and added all cards myself. AI help has no answers that work. Sort commands work on individual lists but I only used them on 2 lists and can see no way to verify that sort is not turned on. Most lists have never been sorted. Sync seem to work correctly. Please help. 

[Sakshi Verma · Accepted solution]

Hi @Rebecca Renfro  , Welcome to the community!

I understand that you are not able to drag and drop cards, and you tried a different browser. Are you unable to drag and drop cards on all the boards?

Are you unable to drag and drop cards to different lists or from the inbox to boards? I tried and tested on my end, and I can do it without any issues.

Does another member of the board able to move the cards without any issue?

As you have a standard subscription, you can directly raise a ticket with our support team here. -

https://support.atlassian.com/contact/

Thank you !

[Rebecca Renfro]

Thank you for your reply. I have no other board members. Fortunately, restarting my computer has resolved the issue.  I should have thought to try that sooner. 

[Sakshi Verma]

Hi @Rebecca Renfro   I'm glad that the issue is sorted out. Feel free to let us know if you encounter any further issues.

Thank you, and wishing you a good day ahead!