I sent an email to change the accounts, but I haven't received any response

[IT Infra팀]

Before changing the accounts, I sent an email, but it has not been received.
I also manage the mail server, but there is no record of the emails being received on our mail server.
The recipient email addresses are [Email] and [Email]
Please check.

[Trimmed by Atlassian Team]

[Augusto Lisboa · Accepted solution]

Hi Team! 

I've just taken a look at both account data and it looks like there was a suppression in their email address. A suppression is a kind of block that we create once one of our emails is rejected to avoid that we keep sending unwanted emails to our users.

Having that said, I went ahead and removed this suppression from those emails address and this should allow you to receive Trello emails.

[IT Infra팀]

Please lift the suppression on the two accounts listed below as well. --> [Trimmed by Atlassian Team]

[Augusto Lisboa]

Sure! I've removed the suppression and also edited your messages to remove the emails addresses from public view.

[IT Infra팀]

Please lift the suppression on the account below as well. --> [Trimmed]

[Augusto Lisboa]

Hi, Team. This email seems to be facing a internal error:

"no mail servers for this domain could be reached at this time"

[IT Infra팀]

I'm trying to change the email address from gbscps@tmaxsoft.co.kr to gbscps@tmaxsoft.com.
However, we are unable to receive emails at gbscps@tmaxsoft.com.
Please check

[Augusto Lisboa]

The same error:

421 4.4.0 [internal] no mail servers for this domain could be reached at this time

These errors usually occur when your email server has restrictions on the number of incoming e-mails or the sender of e-mails. Please contact your mail server administrator to confirm that these restrictions are not in place for your email address.

Also, please share this document with your IT, Atlassian Cloud Products IP Addresses and Domains > Outgoing Mail for the source IPs that should be allowed.

[IT Infra팀]

I'm the email server administrator for our IT department.
Our company's email domain was recently changed from @tmaxsoft.co.kr to @tmaxsoft.com, and we have guided users to update their IDs individually within Atlassian.
Most users successfully updated their email addresses, but some users are experiencing issues where they cannot receive emails sent to the new domain (@tmaxsoft.com).

I've checked our mail server, but there is no record of emails being received.
When we first raised this issue on November 29, 2024, Atlassian lifted the email suspension on December 2, 2024.
The current issue seems similar. We attempted to update the ID from gbscps@tmaxsoft.co.kr to gbscps@tmaxsoft.com, but emails are not being received at gbscps@tmaxsoft.com.

I kindly ask you to check this matter once again. Thank you for your assistance.

[Augusto Lisboa]

Hi Team! I’ve raised an internal issue on this matter. You should receive it in your email.