I will not get the mail with the authentification

[Kristell Köhler]

I will not get the mail with the authentification code although receiving the mails for password changes or more.

[Alisson Sartor]

Hello

Welcome to the community.

Are you trying to confirm your account on the system? I checked and I can see it is confirmed already, if not can you give more details?

Kind Regards
Alisson
Trello Team

[Kristell Köhler]

I'm trying to confirm my second account with my business adress. I don't think I put up a 2factor confirmation but I'm asked for one and don't receive the mail. Login and password are right

[Alisson Sartor]

Can you share the username of this second account? I want to see on the system if there's any error delivering the email.

Kind Regards

[Kristell Köhler]

kristell.koehler@erzbistum-koeln.de

[Alisson Sartor]

It seems there is no two-factor authentication set up for your account. You might be seeing a prompt for a confirmation code that is sent to your email when you log in from a new device or after clearing your cache and cookies. Could you please check your inbox for an email from Atlassian? Additionally, I'll send you a password reset email to see if you receive it and can log in again.