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Issue Linking Jira Power-up to Trello

Arielle Raasch September 3, 2025

1 answer

0 votes
Guilherme Michelotto
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 4, 2025

Hi Arielle,

Guilherme here from the Trello Support Team - welcome to the community!

I see! Were you able to set-up the Jira Power-Up on your Trello board? Once added to your board, each user should autheticate to Jira following the steps in this article

If there's any errors associated with the steps above, let us know! We'd be glad to take a closer look. :)

All the best,
Guilherme Michelotto
Atlassian Support Team

Arielle Raasch September 8, 2025

Hi Guilherme,

 

I am still experiencing an issue. This is where I get stuck, on this VScreenshot 2025-09-08 at 11.25.23 AM.pngerifying... screen:

 

Guilherme Michelotto
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 9, 2025

Hey Arielle,

Interesting! Could you try using one of our supported browsers under an incognito tab to see if we get a different result? 

 

Let me know how it goes!

 

Arielle Raasch September 9, 2025

 

Hi There,

I tried it in Incognito Mode in the latest version of Chrome and still got stuck on the same screen. I even tried doing it from my phone with the same result.

Guilherme Michelotto
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 11, 2025

Hey Arielle,

I have raised a ticket on your behalf, as I'd like to dive into this one a bit more! You should receive my response on your email address in a couple of minutes, ok? :)

Thank you for your ongoing patience.

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