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Locked Out of Second Trello Account Tied to Former Work Email – Need Help Recovering Access

Dan Collins _coachdan007_ July 24, 2025

Subject:

Hi all,

I’m hoping someone here has experienced something similar and might have some advice.

I unintentionally created two Trello accounts—one tied to my personal email (which has a Premium subscription), and another tied to my former work email. I had intended to just add a second email to my personal account, but instead ended up creating a completely separate one.

My workplace didn’t use Trello officially, but I was using it to demonstrate its value on a couple of team projects. Separately, I also started doing some volunteer work for my church and created a hiring board on that second account, which I shared with several church members.

Unfortunately, I was recently laid off and can no longer access the work email associated with that second Trello account. I’ve tried reaching out to Trello support but so far have only received automated responses from their AI.

Has anyone run into this before or found a way to recover access to a Trello account tied to a now-inaccessible work email? I’d really hate to lose all the work we’ve done on that hiring board.

Appreciate any suggestions!

 

Cheers

Dan

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 28, 2025

Hey, Dan

Welcome to the community

You can open a support request directly with the team at https://support.atlassian.com/contact/#/


Dan Collins _coachdan007_ July 28, 2025

Hi @Alisson Sartor  - thanks for taking the time to reply.

I actually found that link previously. What tripped me up was that it is asking for:

"What is the site URL of your product within your organization?"

I tried to simply put the URL for my trello site but it wasn't accepted. So, I wasn't able to get past this point.

Any further suggestions?

:D


Dan Collins _coachdan007_ July 28, 2025

@Alisson Sartor - Here is a screen shot of what I am seeing. 

I don't see how to find the mysite.atlassian.net url. Been poking around looking for it.

I apologize. I am sure I am being obtuse and missing what will eventually be super obvious, but I guess I am proving the UI is not yet "idiot"-proof. :D

Dan Collins _coachdan007_ July 28, 2025

CleanShot 2025-07-28 at 12.08.16.png

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 28, 2025

Hey, Dan

I just opened the ticket on your behalf, our team will reach out to you soon.

Kind Regards

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