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Locked out of account and verification email not received

Camilla Massara
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I'm New Here
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March 12, 2025

Hi all, I was trying to update the email address of my account, but no verification email was received and I have now been locked out of my account all together. Can you please help, I have been unable to find a way to contact support directly. 

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Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2025

Hello @Camilla Massara ,

Welcome to Atlassian Community.

Please raise a ticket via: https://www.atlassian.com/company/contact/purchasing-licensing#/

Thanks!

Camilla Massara
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2025

I am trying to, but it is not letting me. Are you able to check why the verification email is not being sent to my account please? 

Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2025

@Camilla Massara you should be able to open a ticket here even if you cannot login to your account:

Just enter your email and the reason and after that put the ticket number here and I see if I can help on my side.

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