Logging in to Trello requires me to reset my password repeatedly

[Tariq Kamal]

So I've been trying to log into Trello using both a web browser (Mozilla Firefox) and the Trello app on Android. It's been like this for the past week:

1. Try to login using Trello (using the Sign In Using Email option).
2. Use my password manager to fill in the password (I'm using Bitwarden)
3. Receive a notification that I'm unable to login because my email and password is incorrect.
4. I'm given an option to send a request to reset my password to my recorded email address. I do so.
5. I receive the email to reset my password, and follow the link to the Trello password reset page. I generate a new password using my password manager. My password is successfully changed, and it opens Trello on the browser.
6. I attempt to login to the other device using the password I use. I receive the same error message as I do in step 3.
7. I attempt to log out on my current browser and attempt to login again. I receive the same error message as I do in step 3.
8. Repeat step 4 onward, over and over again.

I've noticed that the system does recognize the password I put in in step 5, as when I attempt to reset the password was the password I previously used, the system says that I've used this password before.

So far the issue persists with Trello, although even for this community forum, I had to reset my password again. I've yet to log out from this session, as I'm concerned that I might get stuck in the same loop I did when I did it with Trello.

Would appreciate any head's up on what's happening here. Is anyone else having this problem? Thanks.

[Alisson Sartor]

Hello, Tariq

Welcome to the community

I wasn't able to reproduce the issue on our test accounts, i wonder if maybe this isn't related to the use of Bitwarden, did you try to reach out to then? I sent you a new password reset directly from our system, can you try to reset from there to see if the issue persists?

Kind Regards
Alisson
Trello Team

[Tariq Kamal]

Oh, so that was you! Understood. I'll give it a try and tell you what the results are.

What I'll also do is manually set a password using something other that Bitwarden to see if that helps.

[Tariq Kamal]

Okay, so I attempted to access the password reset page, but it had unfortunately expired (I only saw your email a few minutes ago, I was out and about for most of yesterday).

In any case, I re-requested a password reset, used a random password generator from here (set to 16 characters), copied and pasted it into the new password field, and tried to login again. No joy, but then I decided to give it a go with Google Chrome, to see what happened. That worked.

So, suspicious, I tried a couple of other things, disabling first Bitwarden, and then modifying some settings for my other addons, including uBlock, Privacy Possum and Privacy Badger. Specifically, I allowed third-party scripts, as well as, notably, calls to sentry.io.

That seemed to solve the issue, even after re-enabling Bitwarden. The issue was related to the privacy addons I had that blocked calls to sites other than trello.com, which caused the login process to break. I think with regards to the Trello App, I was able to login using Chrome.

In any case, thanks for following up on this login issue!

[Alisson Sartor]

Got it! Thanks for the clarification—I'm really glad it’s working now! :D


Kind Regards
Alisson
Trello Team