Lost access to trello account after email migration

[Bernd S]

Dear community

I had been on a free plan on email address A. (connected to Jira too)

I changed my email address A to B in Jira.

But my company in the same time established an alias for address B, so an address C.

Now, when I log in with address C, it doesn't recognize me and my board. The same is with address A.

Because of single Sign On, I cannot proactively log in with B, it automatically maps to C.

I assume the trello account is stuck on address B, but I don't know how to change to address C.

Thanks for your help.

Bernd

[Alex W]

Hi @Bernd S - welcome to the Community!

If you're under SSO, I would recommend reaching out to your internal IT team to have them help you get this sorted. 

[Bernd S]

Hi Alex

Thank you for your reply.

Unfortunately they not have Trello in their suite. Could you help me to check if my board is linked to the wrong e-mail address? 

The SSO works and is fixed in Jira, by making address C the Jira account email address. Under that I don't see my trello board, I assume it is linked to address B.

Best regards

Bernd

[Bernd S]

Hi Alex

Any chance, that you can help me changing the email address on my trello board to the latest one?

Thank you for your reply.

Best regards

Bernd

[Bernd S]

Hi @Alex W 

I just wanted to follow up, if you saw my reply and if you could help me?

Thank you and Best regards

Bernd