My Trello Board has Disappeared

[Paulina Kleinberger]

I use my Trello board everyday. I logged in today and my board is gone. The message I'm getting is: 

Something went wrong

We’re having trouble sending your access request. Please refresh the page and try again.

Does anyone know how I can get my board back?

[Rodolfo Moreira]

Hello Paulina,

Could you please check if you have any other usernames or emails that you may have used for a different Trello account? It's possible that you might be logging into a separate account, which is why you're unable to see your boards.

You could try the following:

1. Open a private/incognito window: Log in to Trello using a private window in your browser to see if any boards appear under a different account.
2. Check your email for login confirmations: Search your email for any past Trello login confirmation emails. The address used for those emails could be the one linked to your account.
3. Verify your email in Trello: In the top right corner of Trello, click your profile picture. You can see the email address currently associated with your account.

If you're still unable to find the boards, I advise you opening a ticket with us so you don't need to share any private details here: submit a new ticket 

Have a nice Friday

[Paulina Kleinberger]

I followed the instructions you outlined above and still no board. I already submitted a ticket on 2/5/24 and still haven't received a response. Is there any other help you could provide me with? Or a way to expedite this issue? 

[Rodolfo Moreira]

Hello Paulina,

I have received your support ticket. We will continue our discussion directly within the ticket.

[Elina Jeon]

Hello Rodolfo,

I have exactly same issue and the solution you gave is not working.

Could you provide another solution to solve this problem?

Thank you.

[Rodolfo Moreira]

Hi @Elina Jeon, 

A new ticket has been created on your behalf. Either I or another support engineer will respond to you through that ticket. Please expect to hear from us there. If you have any questions, feel free to reply to the ticket email.