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My board has disappeared / Request access

JLR
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July 16, 2025

Hello,

My Trello board disappeared. When I try to open the link I saved as a bookmark, I get the "Request Access" screen. Does that mean I'm no longer the admin of my own board? But If I try to Request Access to the board from a new account with a diffrent email adress, I get the Request email to my original account. 

I think it's the same problem described in these two posts:
https://community.atlassian.com/forums/Trello-questions/Joining-a-board/qaq-p/2943788
https://community.atlassian.com/forums/Trello-questions/My-board-has-disappeared-since-trello-updated/qaq-p/3058318

 

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Nivedhya Vikram
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 18, 2025

Hi @JLR ,

Welcome to the community!

Please ensure you're logged in with the correct Trello account that you originally used to create or access the board. Sometimes, being logged into a different account can cause this issue. Also, please share the URL of the board you're trying to access to check further.

JLR
I'm New Here
I'm New Here
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July 18, 2025

I've double-checked the account information multiple times and even reset my password to be sure everything was correct.


URL to the Board: https://trello.com/b/xxxxxx

Nivedhya Vikram
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 18, 2025

Hi @JLR ,

Thanks for sharing the board link. As checked, the admin account @jonaslindorfer is associated with email j.l********r@e****a.d* (the email id is obfuscated due to security reasons). Is this the one you are trying to log in with? 

JLR
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 18, 2025

No, it was not, and this was the error: Our organization switched domains. In the past, I logged in with the obfuscated email, but now I need to use the new one, apparently.

 

I can log in now and see my dashboard. Thanks for the help!
I guess it was a Layer8 problem.

 

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