Newbie with a question about Power-Up, BIGPICTURE

[Natasha Vassallo]

Hello Everyone!

I found a nice Power-Up that seems perfect for organizing multiple projects.  The Power-Up is BigPicture, sadly I can ADD it and it appears at the top of my board, but it doesn't fully load.  When I click on the BigPicture Tab to open it says my Administrator needs to approve it.  However, the Administrator has done that and still doesn't open for me.  Anyone ever have this happen? 

[Brant Schroeder · Accepted solution]

@Natasha Vassallo Have you tried removing it and having the administrator add it to see if that gets around the approval issue?  You can also submit a support issue to the vendor here https://jira.bigpicture.one/servicedesk/customer/user/login?destination=plugins/servlet/desk/portal/1 

[Natasha Vassallo]

Yes, I removed it but immediately reinstalled it.  Are you suggesting removing it and allowing it to stay until the administrator adds it back?

Yes, the vendor has responded and it did not resolve the issue.

Thanks!

[Brant Schroeder]

Yes, you uninstall and have the administrator install it.

[Natasha Vassallo]

Thanks.  I will let you know if that works.

[Natasha Vassallo]

No luck with the Big Picture.  Apparently, they do not support Trello at this time.

I am looking for a Power-Up to aggregate all of my boards into a portfolio.