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Not receiving reset password email

Luna Rosado
Luna Rosado May 14, 2019

Hi, 

I forgot my password and i have been waiting 4 days to get an email link to reset it but I'm not receiving it. 

The email is right and it is not on my spam folder. 

Can you help me?

 

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Jodi LeBlanc
Jodi LeBlanc
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May 14, 2019

Hi @Luna Rosado sorry to hear this. I would recommend contacting support@trello.com directly on this issue so you can get back to using Trello.

Thanks,

Jodi

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Luna Rosado
Luna Rosado May 14, 2019

Hi @Jodi LeBlanc ,

 

Do you have any idea how long do they take to reply? I sent an e-mail 5 days ago and still have no answer. 

Thank you any way. 

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Iain Dooley
Iain Dooley
Community Champion
May 14, 2019

@Luna Rosado I will try and bring this to the team's attention, sorry for the hassle

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Luna Rosado
Luna Rosado May 15, 2019

I'll wait for any contact from the team! 

@Iain Dooley Thank you. 

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Daniel Eads
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2019

Hi Luna,

We've got an email from the address on your Community account in our support system, received yesterday. Expect a response from a Trello support engineer today!

Cheers,
Daniel | Atlassian Support

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akptc
akptc May 18, 2019

I am in the same exact situation. Just emailed support@trello.com, fingers crossed. Am stuck unable to access my Trello boards.. ouch

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akptc
akptc May 19, 2019

Btw, how long do you think I should wait for tech support to answer before giving up?

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