Payment issue and no support

[Art Leads]

Hello, from the 4th of december i'm facing payment issue, all my credit cards used to pay the invoice are declined and I made 2 requests but no one is answering for 2 Weeks. Please Help, we are in mess at work.

Regards,

[Daydreamer Mike · Accepted solution]

Escalated. You should hope to be contacted within the next 2 days 

[Art Leads]

Thank you very much i'l be waiting

[Renato Fagaraz]

Hi @Art Leads !

Thanks for reaching out and @Daydreamer Mike for escalating this! We're from the support team, and I totally get how frustrating payment issues can be, especially when it's affecting your work. The best folks to handle this are our billing team, and they're already looking into your open requests. You should hear back from them soon.

Just a quick tip: opening more requests won't speed things up and can sometimes slow things down. Hang tight, and they'll be in touch shortly to sort this out.

If there's anything else you need, feel free to ask!

Cheers,