Printing Cards Cutting Off Details

[Natalie Grover]

I used to be able to click Share > Print and it would print perfectly. Now it looks clunky, cuts off half of the items I've listed out in the requests, and shows the scroll bar for some reason. Can you fix?

[Carolina Lopez]

Hi @Natalie Grover, welcome to the Atlassian Community!

I'd be happy to investigate this issue further. Are you using Trello in a browser or in the app? If you're using a browser, which one are you using? Could you please send me a screenshot that shows this behavior? Make sure to remove any confidential information from the screenshot. If you'd like, you can also create a test card for this.

[Natalie Grover]

Yes, I use Outlook browser. There didn't used to be this issue, but recently it has changed and does not look as clean as before. Screenshot attached.

[Carolina Lopez]

Thank you for sending the screenshot, @Natalie Grover! I could only reproduce this issue in the old version of Trello. The new Trello experience and navigation, which is being gradually released to all users, is working as expected.

Could you please confim if you're still experiencing this issue?

[Natalie Grover]

Hi Carolina,

I did not have this issue with the old version, but am now having this issue with the new version.

[Carolina Lopez]

Hi @Natalie Grover!

Thank you for your response. I noticed from your previous screenshot that the card back still displayed the old version. If it has since changed, could you please send us a new screenshot of what it looks like now?

For your reference, the old version had the list name located below the card title, while in the new version, it appears at the top. Additionally, the "Watch" button is not visible when printing the card in the new version.

Here are some screenshots showing both versions for comparison.

Old version:

New version:

[Natalie Grover]

I have the new version, and it is still cutting off. See below.

[Carolina Lopez]

Thank you for the screenshots! Can you replicate the issue using a different browser? Also, please confirm that you are using one of our supported browsers.

[Natalie Grover]

I am using Edge, and this is happening, so it does happen in one of the mentioned supported browsers.

[Carolina Lopez]

Hi @Natalie Grover!

Thank you for providing those details. I've created a ticket on your behalf to investigate this issue. You can access it here: https://support.atlassian.com/requests/TRELLO-219011/