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Recent Issues with Power-Up Authorization?

samchop
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August 26, 2025

I'm with Tiny Power-Ups and recently we've encountered issues with the Authorization page. Long-time users are suddenly prompted to re-authorize Power-Ups but when trying to do so, the page just gets stuck spinning after pressing the button. 

We've been tirelessly searching for the issue but can't seem to find it. More users seem to experience it as time goes on, but it's not happening for all users and we've yet to be able to reproduce it on our end. One user even reported encountering it on their remote session but not when using their personal computer. 

Is this happening for anyone else? At the time it started we had not made any updates in some time. Any clues as to what might be going on? 

(I also have a paid workspace yet somehow cannot access the ability to submit a ticket).

1 answer

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Gustavo Kindel
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2025

Hey @samchop — I can see you were able to submit a support ticket, where we're already investigating the recent authorization issues with Tiny Power-Ups. We'll continue the investigation from there, as it will require us to exchange logs and internal information from our systems, but I didn't want to leave your community post unanswered!

Sabine Janssen
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 9, 2025

@Gustavo Kindel or @samchop any news on this ? I am experiencing the same issue.

Sabine Janssen
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 10, 2025

We have been able to resolve the issue. In Forticlient DNS filter added a link with the action allow. Forticlient classified the link as phishing.

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