Team member cannot see the team boards I established

[Donald Eager]

I couldn't find my original post or the answer received, so this is a followup. Thanks for your response. I now have access to wife’s phone, so may be able to troubleshoot further. When I start the Trello app on her phone, the first screen displayed is Account.  The top section shown contains a circle with her initials in it, @lulueager and her Gmail address. The Workspaces section lists Eager’s Trello Team, which I set up and in which I’m the only other member. In the General section it lists: Offline boards (which containing nothing), Browse templates, Settings and Help. At the bottom of the Account screen are links to Boards (nothing there), Inbox, Activity and Account (which returns to the initially-displayed Account screen.

When I start the app on my phone, the fist screen displayed is Boards, which lists all the boards I’ve set up. Clicking the Account button at screen bottom Shows Workspaces containing Donald Eager’s workspace and Eager’s Trello Team, which contains Collaborators LE (wife) and DE (me). It also shows Your Workspace boards (all the boards I’ve set up and are trying to share).

Does any of this information help to determine the issue causing the boards I set up not showing on her phone? Look forward to hearing more from you. Thanks is advance.

 D. Eager

[Sakshi Verma]

Hi @Donald Eager  ,Welcome to community !

I understand that the board you set up under Workspace is not visible on your wife's account when she tries to log in from her phone.

Can you give me the name of one example board and which workspace it belongs to? I will try to check from our end to see if something is missing.

Thank you!

[Donald Eager]

Lulu's Meds is one board. It's listed under Eager's Trello Team, but I don't know if that's a workspace or not.

[Sakshi Verma]

Hi @Donald Eager,I see the user is a member of the board "Lulu's Meds," and it should be visible on the mobile app.

Can you ask user @lulueager to search for the board on the phone using the board name and let me know if the board shows up?

Also, make sure the user has the latest version of the app.Once, try to reinstall it from the App Store or Play Store and see if the issue persists.

Thank you

[Donald Eager]

Neither user @lulueager, nor I, know how to search for the board. Maybe this will help. On her account page, below the box with her name and email address, there is a section titled Workspaces. Under that is shown Eager's Trello Team - Free. Tapping on Boards button at bottom of screen produces another screen titled Boards. At the top of that is a box labelled Inbox - Add card. Below that is a large box "Get started with Trello" and a button "+ Create board."

Sorry, but still VERY confused!

[Sakshi Verma]

Hi @Donald Eager 

No worries, I will try my best to help you.

As soon as you open the Trello app, click on Boards at the bottom, and at the top you will see the search bar. Try to search with the board name there, and let me know if something comes up. (See the screenshot.)

Thanks