Trello board closed

[Kathryn Powlen]

An important trello board was closed and I am given the following message when trying to access it: "You’re a member of this board, but only board admins are able to reopen it. Please contact support for assistance."

When logging in with the email that would be the board admin it says "Looks like it's your first time on Trello." 

Is it possible to get the board back when it seems the account that created it has been deactivated? 

Thanks.

[Mike]

Hi @Nivedhya Vikram I have the same problem! Can you help me, please ? The two administrators of our board Kanban - LNS x HERMES left Hermes company and we absolutely need to keep a full access of what has been written in it as this is our "Bible" on our Database development.

Thanks in advance for your help.

Kind regards.

Michaël Choffray

LNS Luxembourg

[Nivedhya Vikram]

Hi @Kathryn Powlen ,

Welcome to the community!

I am raising a support ticket to assist you further with this issue. Mostly, we are seeing reports that when the admin's account was deleted due to inactivity, it led to the board's closure. I am working on this and will contact you via email to resolve the issue.

Thank you !

[Oriela]

Hi @Nivedhya Vikram I have the same problem! Can you help me, please? 

[Oriela]

I already received help and the problem is solved! Thanks!