Unable to add a particular user to a certain open board.

[許芯瑋_臺灣童心創意行動協會]

Hi, we've tried many options and still we are unable to add a particular user to a certain open board.

The board only has 3 users, and we can invite other users to the board with ease, except for the particular user.

The particular user is newly registered and only has a private board.  

We are wondering how we can solve this. Please assist!

We are using a free plan.

[Alex W · Accepted solution]

Hi @許芯瑋_臺灣童心創意行動協會 - welcome to the Community!

Has the Workspace the board sits in hit its 10 collaborator limit? https://support.atlassian.com/trello/docs/workspace-user-limit/

Can you share with me the URL of the board if this isn't the case, and the username (not the email address - this is private info and shouldn't be shared over the Community) of the user you're trying to access? 

[許芯瑋_臺灣童心創意行動協會]

Hi Alex,

Nope, the board only has 3 collaborators so far and we have no problem adding OTHER users. The particular user mentioned is me.

Username here: _xx84430438
Board here: https://trello.com/b/dgA1GFTb

Thank you so much for your timely help!

[Alex W]

Hey @許芯瑋_臺灣童心創意行動協會 - thanks for sending that through. The reason you cannot be added to this board is because you've been deactivated from the Workspace it sits in. Can you ask a Workspace member to reactivate you in this Workspace then try adding you to the board? 

[許芯瑋_臺灣童心創意行動協會]

@Alex W Thanks!

Would you mind letting me know how we can reactivate myself in this Workspace?

(We don't remember being deactivated in this Workspace though...)

[許芯瑋_臺灣童心創意行動協會]

I'll look for guides, too!

[Alex W]

Hi @許芯瑋_臺灣童心創意行動協會 - you cannot reactivate yourself in this Workspace, a Workspace member will need to do this.

I recommend reading through https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/ and https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/

[許芯瑋_臺灣童心創意行動協會]

done and done! Thank you so much for the help, @Alex W !