@Ray Alexander have you looked at Crmble? It's a power-up that turns Trello boards into CRMs! Currently the only communication ability inside the board is being able to send emails, so we don't have text or video available yet, but we can add that to the list of feature requests! (I work with the Crmble team, and they're very receptive to user feedback.)
Other than the email feature, you'll have out of the box features for managing contacts and keeping track of details, moving them between lists, reporting on performance across your pipeline, and some integrations to automatically bring leads into your boards (through Google Forms, Typeform, Facebook Leads, Zapier, and others!)
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