Why am I not receiving e-mail's from trello?

[Luana Monteiro]

I signed up Trello some days ago but just yesteday I would use that so I realized I've forgotten the password. The problem is that I searched for "trello" in my e-mail adress and there is nothing from Trello. I tried the in the spam and in the google's adress too but I didn't found anything. So I created a new e-mail and a new Trello account but I still not receiving e-mail from Trello. I've looked for something about that in every part of the Trello's app and the site but I still having no idea of what is happening. 

[Matthew N · Accepted solution]

Be sure that the following email addresses are added to your address book:

do-not-reply@trello.com
invitation-do-not-reply@trello.com

Here's some additional troubleshooting steps http://help.trello.com/article/716-not-receiving-confirmation-emails-or-password-reset-emails

Once you've added those email addresses to your address book, try sending the confirmation email once again.

If this doesn't correct the issue, you'll need to write into support so they can take a deeper look into the issue. 

[Luana Monteiro]

Thank you Matthew, but unfurtunattely it didn't work 

I tried sending an e-mail to the both e-mail address to save to my adress book but I still not receiving e-mail from Trello ):

[Luana Monteiro]

I received an e-mail!

[Luana Monteiro]

OMG I CAN'T BELIEVE ♥

Thanks!!