email problem

The associated email address geral@upenergy.pt has lost access to Trello. How can we resolve this?

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Hi @Rita Matias

Welcome to the community!

Please follow below document.

https://support.atlassian.com/trello/docs/recovering-your-trello-account/

Regards,
Sushant Verma

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When we reset our password, it says the email wasn't associated with any account and automatically created a new account where the old boards don't appear.

Can we change a board administrator to regain access?

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@Rita Matias Check this once : https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/

Regards,
Sushant Verma

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email problem

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