Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

impossibile to log in

Roberto Munari
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2025

I haven't received the email with the access code. It's absurd, and I can't contact anyone. It's not in my spam folder; I've checked everything, but it hasn't arrived.

2 answers

0 votes
Abu Turab
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2025

Wait 5–10 minutes, check all folders (spam, promotions, etc.), try resending the code, use a different browser or incognito mode, or register with a different email.

Roberto Munari
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2025

I've been trying for 4 hours, I can't get my login details. Absurd. I'm not changing accounts, I administer this page and I have a premium subscription.

Nils Geylen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 11, 2025

Frustrating for sure. With Premium, support ought to work, but here (top right) it says Free plan? 

I'm not even sure that's accurate (Atlassian has tons of these bugs and inconsistencies) but are you by any chance logged in here with a different account than the one you're trying to login to Trello with?

It's baffling if anything. Not a solution: but I have seen issues picked up here by Team pretty swiftly, so barring other ways of getting to support, as soon as a Champion here can boost this, it could get resolved quickly. Very unhelpful if you're sat there waiting to get in, I know. Hope this activity on your question helps boost it.

0 votes
Roberto Munari
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2025

Unable to contact customer support

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events