Slack app doesn't create cards

[Olga Zakrevska]

Hi there!

I have an issue — the Trello app in Slack is connected, the board is linked, the list is linked, but neither /trello create nor /trello add even typed in chat with the app doesn't create a card in Trello list or board. What can be wrong in my case? Thnx!

[Luciana Munhoz]

Hello Olga! Welcome to Trello community!

Mmmmmm... that looks weird indeed. Have you invited Trello to your Slack channel?

Because @Trello will not automatically join any channels on its own. You can link Trello to your channel by typing /invite @Trello to the channel.

In case you've already done that, I'll kindly ask you to open a ticket our support through the contact form so a further investigation can be done.

Hope that helps!