Teammember cannot access trello. He forgot the password and is unable to get a resetlink

[Nova]

I would love some assistance with this issue. One of our teammembers have forgotten his password to log into trello. He have tried asking for a reset to be sent to his email, but nothing is coming through. What can I do?

[Vinubabu _Vinu_ · Accepted solution]

Hello @Nova 

Please have your Trello admin check the status of his profile in Trello. If the login is through SSO, then you will have to contact your IDP admin.

Hope this helps!

Vinu

[Nova]

Hi @Vinubabu _Vinu_ Thank you for your answer! We just re-registered him with a new email because all my other attempts failed. So it is resolved. Thanks again.