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Trello - Beta - Inbox Support (Looking for)

Teerific_Tees
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March 9, 2025

Hi! I had a list that I was working on to move to a personal board. I am the workspace owner. I have not touched permissions for anything, and this is my Inbox board in question. I had been working it last night and this morning, then stepped away, had to restart my computer when I got back, and when I re-opened the browser the list was gone. Under activity it says that it's in the Inbox board, which I do not have access to. I'm unsure what to do and whom to speak with to find help! 

2 answers

0 votes
Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 4, 2025

Hi @Teerific_Tees! We’ve done some work on our side to restore the card(s) from your list that were moved to your Inbox. Please note that the original list itself will not be restored, but the cards should now be in your Inbox and can be moved to a board. To confirm, the intended behavior for our new Inbox is to accept cards and not lists.

I hope you can see the cards again. If not, please don’t hesitate to reply and let us know.

We appreciate your understanding and hope to hear from you soon!

0 votes
Beth French
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 10, 2025

Hello.

If you don't mind, I'd like to ask some questions to dig into what might have happened. In any case, this is unexpected behavior and thank you for pointing it out.

  • Did Inbox appear as a normal board? By that I mean, it took up the whole page and allowed you to add lists?
  • Can you open Inbox (not as a board) through the board switcher and add cards to it? You can open your Inbox (not as a board) via the new island navigation by clicking on the icon on the far left.

inbox-button.png

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