URGENT HELP!! The Planyway suddenly stopped syncing with my board.

[clarissa yasuda]

The Planyway suddenly stopped working and is giving the message:

"Planyway error: failed to load calendar cards"

I am running COVID project and it is driving me crazy with all appointments...

[Matthew Harrison · Accepted solution]

Having the same issue

[Matthew Harrison]

I tried disabling and re-enabling Planway on Trello but that did not fix it.

[clarissa yasuda]

I tried the same.... it is not working....

[Luis Manuel Cid]

Same here. Clarissa not sure how this works on your end but if you have the option perhaps it would be a good idea not to accept our responses as answers. 

[clarissa yasuda]

You are right!

It is a real nightmare for ongoing patients' recruitment......

[Sebastian Podżorski · Accepted solution]

I have the same issue, please help us to solve this problem.

[Luis Manuel Cid · Accepted solution]

Same thing happened to me, waiting for the answer, in the meantime if it's any help it seems to be working fine on my android phone.

[Sebastian Podżorski]

I have the same issue, please help us to solve this problem.

[Bastien Mangeat]

same here

[Camillo]

same here

[Mary from Planyway]

Hello Guys, 

It's Tania from Planyway Team.

Our apologies for all the troubles.

It seems that starting from 15:30 to 23:30 UTC yesterday (August 11, 2020) there was a temporary failure connected to Trello API.

Planyway couldn't load cards due to the incorrect API response.

As for now, this should be fixed.

Please refresh your apps and let me know if you still have this problem.

Sincerely,

Tania

[Bastien Mangeat]

Thanks it's fixed for me :)

[Conect]

My planyway account is having the same problem.  How do I fix this?

[Mary from Planyway]

Hi!

So sorry to know about the issue you’re having. Please email us at support@planyway.com and we’ll see what could be causing this error. 

Thanks and kind regards, 

Tania from Planyway Team

[Stephan Gardner]

Same problem just started happening about an hour ago.

[Matthew Harrison]

Atlassian hold your partners accountable. Please reach out to Planway!

[Madison Huckaby]

We are having the same issue. It is a huge problem because we run our small business schedule on planyway and can't see any of it. 

[Bastien Mangeat]

Same issue here, big problem to running my lab.