Unplanned premium trial

[Daria Gizińska]

Hello,

I inadvertently upgraded my plan to a premium trial period, and I would like to stay on the free plan - can you restore my free plan?

Thank you in advance. 

[Nivedhya Vikram]

Hi @Daria Gizińska ,

Welcome to the Community!

As you're a Premium customer, you're entitled to priority support. As a result, I created a support ticket on your behalf so we can keep working on this. 

You can view this ticket and you'll be emailed updates. 

[Tansu Akdeniz]

Hi @Daria Gizińska 

Welcome to the community.

Please check out the instructions here: Change or cancel your Trello plan

[Daria Gizińska]

Hi, 

there is no cancel button. I cannot see the payments there so I can cancel the free trial. Would it be possible for you to do it? I would like to get back to the free plan.